A Collaborative, Sustainable Solution
Transportation Assistance Hub
Our work is about access. Healthcare, social support, and other resources don’t matter if people can’t access them. Transportation is one of the biggest barriers to meeting basic needs. We see this time and time again—from surveys and community feedback, it’s clear that a lack of transportation is holding people back.
The Transportation Assistance Hub (TAH) provides a collaborative, sustainable solution.
Across the United States, Feonix works with community partners and sponsors to establish Transportation Assistance Hubs. These TAHs help people who need transportation get where they need to go. Many communities also offer free or subsidized rides. Our goal is to make sure that everyone can simply live their lives—instead of focusing on the ride, the TAH focuses on the rider and creating a sustainable mobility plan.
Feonix’s TAH focuses on four areas of access:
Healthcare
Healthy Food
Employment
Education
Transportation Assistance Hub Benefits
Connections Across Social Support Services
These hubs connect social support services like healthcare, food security, employment, and education with a vast referral network, focusing on making sure people and community needs are supported holistically.
Filling Transportation System Gaps and Creating Reliable Transportation
Our program finds and fills gaps in the transportation system, setting up a dependable and efficient network that makes the current system more efficient. We use local transport providers whenever possible and create new volunteer and paid driver services when we need to.
Facilitating Cost-Effective Transportation
Each community is a little different—there is no one-size-fits-all approach, but we do have a north star. Feonix facilitates cost-effective transportation solutions that make mobility more affordable and accessible. For some, that’s a ride, for others, it’s car repair, car rental, or assistance obtaining a driver’s license.
A team of local experts, composed of a Community Development Manager and Mobility Navigator(s), support the adoption of the Feonix TAH and associated initiatives. They facilitate community collaboration, charter sustainability, and uplift riders toward transportation security.
Community Development Manager
Responsible for the overall management of the program. They are the bridge between Feonix, the sponsor organization(s), and the community. This role recruits transportation providers, supports community organizations in adoption of the transportation program, manages reporting requirements, and builds relationships for sustainability.
Mobility Navigator (MN)
Provides hands-on, intensive support to passengers, transportation providers, and organizations that book rides third-party to help them achieve success in navigating and budgeting for their transportation needs. The MN is a missing link in the social service and mobility ecosystems. Often, if an individual or family needs transportation assistance, there is a high likelihood that they have other needs (nutrition, health, housing, etc.) to address. Feonix’s Mobility Navigator works with individuals to provide resources, referrals, and rides to social service organizations that address specific needs, such as access to healthy food or employment. These warm referrals accompanied by rides scheduled to access the resources help participants connect with partner agencies and reduce stress.
Mobility as a Service and Mobility Wallet Technology
We work with community leaders and existing transportation providers to set up a Mobility as a Service framework that provides a listing of all available transportation resources and the ability to use a mobility wallet (similar to the EBT, Electron Benefit Transfer- card for groceries) to access rides for healthcare, food, employment, education, and other essential needs, based upon eligibility, funding, and community priorities.
Community Operations Support Center (COSC)
An important component of the MaaS technology is the Feonix (COSC), which is a call center that allows individuals who do not have a smartphone or data plan (or who simply prefer to use a call center) access to research, book, and pay for rides over the phone. The COSC is available 7 days a week to support riders in the community and includes multi-lingual agents but also access to a translation service to support over 300 languages riders or caregivers may need to schedule their rides.
Mobility Leadership Circle
A Mobility Leadership Circle (MLC) is a stakeholder group of individuals in a region who are interested in being part of mobility solutions, helping shape the eligibility, service levels, outreach, and program success. The MLC provides the local connection that is the key to successful and sustainable change. The MLC is composed of those in the transportation space, those who are affected by transportation, and advocates for mobility for all.
Sustainability Taskforce
As part of the sustainability effort for this program, Feonix and local partners assemble a Sustainability Taskforce from a subset of the Mobility Leadership Circle Members. The committee focuses on funding strategies such as grants, corporate sponsorships, and local fundraising to create a funding stream for operational sustenance.
Transportation Directory and Transportation Subsidy Library
In each deployment of the Transportation Assistance Hub, Feonix creates two distinct documents. The first is the Transportation Directory of all known transportation options in the community. This directory includes contact information and details of the service, including hours of operation, cost, eligibility criteria, service area, and types of vehicles available. The other asset is a Transportation Subsidy Resource Guide of programs that provide ride subsidies. Often, we notice that those that need resources the most do not know that they exist.
Local Transportation Providers
The Transportation Assistance Hub uses local transportation providers as the backbone of the mobility ecosystem and fills the gaps, as necessary. The following local modes are supported:
- Public Transit
- Micro-Transit
- TNC – Uber
- Taxi
- Small Business/NEMT
- Volunteer
- Micro-Mobility
- Other Transportation Options
Volunteer Drivers
In each community where Feonix operates, we start a volunteer driver program. These individuals are highly vetted and trained to provide additional transportation capacity with a more personalized feel than a paid service.
Feonix Micro-Transit
Only in communities where additional service is necessary, Feonix secures vehicles and hires drivers to operate a microtransit service to fill in gaps that other transportation providers cannot meet and to supplement the public transit offerings.
Transportation Assistance Hub: Staffing
A team of local experts, composed of a Community Development Manager and Mobility Navigator(s), support the adoption of the Feonix TAH and associated initiatives. They facilitate community collaboration, charter sustainability, and uplift riders toward transportation security.
Community Development Manager
Our Community Development Managers (CDM) are the bridge between Feonix, the sponsor organization(s), and the community. They are responsible for the management of the program — recruiting transportation providers, supporting community organizations as they adopt the program, managing reporting requirements, and building the relationships for sustainability.
Mobility Navigator
If an someone needs transportation assistance, they likely have other needs too — nutrition, healthcare, housing, etc. — Mobility Navigators (MN) provide that link between social services and the mobility ecosystem. They provides hands-on support to passengers, transportation providers, and organizations that book rides third-party. MNs help people navigate and budget for their transportation needs.
Whether someone needs additional resources, referrals to partners or just a ride to access those services, MNs are there to help people make connections and get transportation to the services so that they can get more support with less stress.
Transportation Assistance Hub: Technology
Mobility as a Service and Mobility Wallet Technology
We collaborate with local leaders and transportation providers to create a system called Mobility as a Service (MaaS). This system makes it easy for you to find and use transportation options in your area. With a Mobility Wallet, similar to an EBT card for groceries, you can pay for rides to get to healthcare, work, school, grocery stores, and other essential places—based on your eligibility, available funding, and community needs.
Community Operations Support Center (COSC)
If you don’t have a smartphone, data plan, or simply prefer speaking to someone directly, our Community Operations Support Center (COSC) is here to help. This call center is open 7 days a week and allows you to research, book, and pay for rides over the phone. We offer support in multiple languages and have access to a translation service that covers over 300 languages to ensure everyone in the community can get where they need to go.
Transportation Assistance Hub: Community Outreach
Mobility Leadership Circle
The Mobility Leadership Circle (MLC) is a group of local leaders, transportation experts, and community members who come together to improve transportation in your area. They work on making sure the right people get access to services, setting high standards, and reaching out to those who need it most. The MLC is key to creating lasting, positive changes in how we move around.
Sustainability Taskforce
To keep the program running strong, Feonix and local partners create a Sustainability Taskforce from the MLC. This team focuses on finding ongoing funding through grants, sponsorships, and local fundraising. Their work ensures that the program stays funded and continues to grow.
Transportation Directory and Transportation Subsidy Library
For each Transportation Assistance Hub, Feonix creates two important resources. The Transportation Directory lists all the transportation options in your community, including contact info, hours, costs, who can use them, and where they go. The Transportation Subsidy Resource Guide shows programs that help cover ride costs. We make sure this information is easy to find so everyone can access the support they need.
Transportation Assistance Hub: Capacity Building
Local Transportation Providers
The Transportation Assistance Hub relies on local transportation providers as the foundation of our mobility network, stepping in to fill gaps where needed. We support the following local transportation options:
- Public Transit
- Micro-Transit
- TNC – Uber
- Taxi
- Small Business/NEMT
- Volunteer
- Micro-Mobility
- Other Transportation Options
Volunteer Drivers
In every community where Feonix operates, we launch a Volunteer Driver Program. These drivers are carefully screened and trained to offer additional transportation with a personal touch that goes beyond what paid services can provide.
Feonix Micro-Transit
In communities where extra support is needed, Feonix steps in with Micro-Transit services. We secure vehicles and hire drivers to cover gaps that other providers can’t fill, ensuring everyone has access to reliable transportation, especially where public transit falls short.
One (TAH) Model
For Many Unique Communities
Feonix knows that every community in the U.S. is unique, with its own way of doing things. That’s why the Transportation Assistance Hub (TAH) is designed to adapt to each community’s specific needs. We start by focusing on the most urgent issues and gradually expand services to reach everyone.
Through TAH, Feonix listens to the community and works together to achieve shared goals. While each location may have different priorities, our approach stays true to the TAH model, ensuring that everyone benefits from reliable, accessible transportation.